Terms and Conditions
 
Your Statutory Rights - Cooling-off Period

By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed, or for goods supplied by electronic download where the download has been completed.

To cancel your purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is given on this sites page

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you after a "contract cancellation", we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at http://www.dti.gov.uk

Prices

The Prices for Goods or Services are quoted in the catalogue excluding sales taxes or any other charges (unless otherwise stated).

Local sales tax (VAT at rate 17.5%) is charged on tax rated goods which are shipped by any means to territories to which this tax applies. In addition handling or packaging charges, postage and insurance may be applied if applicable to non-electronic download goods.

Any charges in addition to the cost of the goods in the catalogue are stated on the shop order form which can be seen before goods are paid for.

We will process any order received for physical goods rapidly, and will aim to complete packaging and handing over to an appropriate delivery service usually within 4 working days. In general you should receive your goods within 7 to 10 working days, but you should allow a maximum of 21 working days, especially if shipping is to overseas.

If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on the Contact Us page.

We will not normally deliver goods to a customer to a delivery address which is different to the invoice address the first time an order is made.

Confidentiality

We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.

When you buy goods from us you are given the option to opt in to our mailing list for new product information. This is strongly recommended as new products are added to this outlet regularly, including upgrades of the software products we sell, and new versions. We will only send you product information updates if you tick the new products information box.

Suitablity

No products that we sell are suitable for children under the age of fourteen years.

Extent of Liability

• Adult/Warez Sites or sites which contain material which would be deemed offensive are not permitted.
• When a login account is provided it is for your personal/business use only. Please do not divulge the password to any other person, and please take reasonable precautions to ensure that it is not discovered by other people.
• We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.
• When your account is closed, all files (including web pages, etc.) will be deleted.
• We reserve the right to amend and update these Terms and Conditions at any time without notice.
• When a login account is provided we reserve the right to add additional regulations and general conduct terms.
• All members of email lists on this system that you create must be your own clients and must have explictly opted in.
• Users must not participate in any form of un-solicited bulk e-mailing or spam.
• The use of bought in email lists is forbidden.
• Visitors to your site who subscribe to your newsletter list will have to check an opt in box which explicitly mentions that they have agreed to the Use of Data notice which is published on the subscription page. This note reads as follows :
  • Information collected here by the site owners will not be disclosed to any third parties.
  • Information collected is intended to be used only to provide you with mailings which are relevant to this site and which we feel may be of interest to you.
  • You are able to unsubscribe at any time either by visiting the unsubscribe page and entering your email address or the contact page of this site and using the form or information there to request removal from the website subscription list.
  In agreeing to these terms here you are promising to honour this Use of Data notice. If you do not wish to honour this Use of Data Notice then you may not accept subscriptions to your website mailing list and must ensure that the registration page for subscribing to your website mailings is kept switched off at all times.
• You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate any laws.
• You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).
• All accounts are payable in advance. Upon placing your order you have entered into a contract with us for a period which depends on the products being purchsed and the fees paid during that period are non refundable. You may cancel your contract at any time from the date of signing and sending an order for services.
• Under no circumstances whatsoever shall our liability exceed the invoice value of any goods or services provided.
• When you have an eCommerce solution we may supply a sample set of terms and conditions for your order page. These are strictly a sample only and you must examine these and replace them as required with terms and conditions which are suitable for you. We do not warrant these terms and conditions as being suitable for use.
• If you are a company you are required by law to ensure that on your site you display your company number and registered office details. We suggest that these are placed on the contact us page.